Date Issued: 10th November, 2020
Moveable is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this app/website, then please be assured that it will only be used in accordance with this privacy statement.
The purpose of this App is to make your home moving journey as seamless, transparent, and quick as possible. We will protect your personal data at every stage of the process.
Who we are
Moveable is a brand of iPlace Global Ltd, 4 Old Park Lane, London W1K 1QW, who is Data Controller for purposes of the Data Protection Act 2018 (the Act), the EU General Data Protection Regulation (“GDPR”) and the Privacy and Electronic Communications Regulation (PECR). The iPlace Global ICO registration number is Z1726192.
What we collect
We may collect the following information from you when you sign up to the app.
In addition, we will ask you various questions to collect the data our service providers need for the purpose of providing you with quotes. Where questions are optional, we shall explain what we need the data for.
We will only pass your personal data to providers of services you have requested. We shall never sell your information to any further parties
Legal Basis for Processing
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service for the following reasons to:
If iPlace Global Ltd or its assets are acquired by a third party, the personal data held by iPlace Global Ltd about its customers will be transferred to the acquirer.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, technical, electronic, organisational and managerial procedures to safeguard and secure the information we collect online. We use state of the art technology for processing data at rest and data transfers , including encryption, and access control. Your personal data is processed with confidentiality and integrity.
When you log into the app to gain access you are responsible for choosing a secure password. You must keep the password confidential.
When we share your personal data
Moveable may share your personal information with other services providers but only when you request specific services from our partners offering home move related services such as conveyancing, home insurance, life insurance, mortgage providers, removals, and surveys.
Use of the app is free and we do not sell your personal data. In some instances, Moveable will receive a referral fee if you choose to use the services of one of our partner service providers.
We may share your personal data with data processors who act under our instructions to provide services with confidentiality and integrity in compliance with relevant data protection laws, such as the Act, GDPR and PECR.
Where we store your data:
Your data will usually be held in a destination inside the European Economic Area (“EEA”). However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) to countries that provide an adequate level of protection. We will use the EU Standard Contract Clauses to cover the transfer of personal data outside the EEA and from the UK to and from countries in the EEA when the UK has left the EEA.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To help keep our service and website relevant and targeted to our audience, we may use analytical and advertising tools such as Google Analytics, Facebook and Google Adwords which include but are not limited to specific content features such as remarketing, affinity audiences, custom affinity audiences, “In-market audiences”, similar audiences, demographic and location targeting. We may also use information gathered through cookies on this website for remarketing purposes on the google network and on other third-party websites. For more information go to www.allaboutcookies.org.
Links to other websites
Our app may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
How long do we hold your data
We will hold your data whilst you have an active account with us in order to provide our services to you. All personal data will be held in accordance with our company retention and deletion policy.
You have the following rights in relation to the processing of your data:
You may request details of personal information which we hold about you under the Data Protection Act 2018.
If you would like a copy of the information held on you please write to The Data Controller, iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW or email at [email protected]. You can contact the iPlace Global Data Protection Officer at [email protected]
If you believe that any information we are hold about you is incorrect or incomplete, please write to or email us as soon as possible.
Changes to this policy
From time to time this policy will be updated if there are any changes in the way the Moveable app processes your personal data. You are advised to review this policy on a regular basis.